At Paint Bucket Digital, we recognise the importance of protecting and maintaining your personal information. We appreciate that you may have concerns about your privacy and about the security, accuracy and confidentiality of personal information.
Paint Bucket Digital is committed to providing you with the highest quality professional service whilst also protecting your privacy. Paint Bucket Digital abides by the Australian Privacy Principles established under the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the Privacy Act 1988 (Cth) (Privacy Act).
Paint Bucket Digital recognises that the General Data Protection Regulations (GDPR) may apply to residents of the European Union. You should contact the Privacy Officer if you wish to exercise your rights under the GDPR.
Paint Bucket Digital is an independent company located in Sydney, Australia.
Open and transparent management of personal information
Paint Bucket Digital manages personal information in an open and transparent way by complying with the Australian Privacy Principles. We will remain open with you about what sort of personal information we hold, how we collect it, and for what purposes we use and disclose this information.
If you believe that Paint Bucket Digital has breached the Australian Privacy Principles, please contact the Privacy Officer in writing. We will respond to you within 30 days. If you are not satisfied with our response, you may take your complaint to the Office of the Australian Information Commissioner.
If you believe that Paint Bucket Digital has breached the EU’s General Data Protection Regulations, please contact the Privacy Officer immediately.
Anonymity and pseudonymity
When engaging with Paint Bucket Digital, you have the option of not identifying yourself or you may use a fictitious name. At times this may not be practicable because we need personal information to provide services to you and if you do not provide the information requested, we may be limited in our dealings with you. If it is important to you, and your identification is not required by us, you may request that we deal with you anonymously or by using a pseudonym.
Collection of solicited personal information
Our ability to provide you with a comprehensive service is dependent on us obtaining certain personal information. This might include:
- name and contact details
- Business information including passwords for websites/social media accounts.
Paint Bucket Digital will collect information that is reasonably necessary for the primary purpose of providing a professional service to you and also for complying with our legal obligations. Paint Bucket Digital will collect personal information in a fair and lawful manner. In most instances, we will collect personal information from you unless it is unreasonable and impracticable to do so.
Dealing with unsolicited personal information
If Paint Bucket Digital receives unsolicited personal information that we know could have been collected from you, we will afford it the same privacy protection as if we had solicited this personal information.
If the information is not reasonably necessary for one or more of Paint Bucket Digitals functions or activities or we know that we could not normally have collected the personal information, we will destroy or de-identify the information as soon as practicable, unless it is unlawful or unreasonable to do so.
Use or disclosure of personal information
Paint Bucket Digital will not use or disclose personal information collected by us for any purpose other than the primary purpose for which it is collected, unless you would reasonably expect us to use or disclose the information for a secondary purpose or your consent has been obtained to use the information for additional purposes.
Exceptions to this include where disclosure is:
- Reasonably necessary to assist a law enforcement agency
- Required by reporting entities for the purpose of complying with the Anti-Money Laundering and Counter-Terrorism Financing legislation
- Permitted under the Australian Privacy Principles
Where Paint Bucket Digital has collected the information from you, we may use this information for the purpose of direct marketing, to conduct surveys, to notify of seminars and other events, to seek your feedback and for any other business-related purposes.
Paint Bucket Digital may use or disclose the personal information we hold about you for the purpose of direct marketing, such as articles that may be of interest to you, if there is a reasonable expectation that your personal information will be used for this purpose and you have not opted out of receiving direct marketing communications from us, or where you have provided your consent.
Paint Bucket Digital will not directly market to you using information that is considered sensitive unless you have provided consent.
Cross-border disclosure of personal information
Paint Bucket Digital may transfer or store your personal information outside Australia if we engage with, or are required to send personal information to, an overseas entity to fulfil the purpose for which the personal information was collected (or a related or ancillary purpose).
If we do disclose personal information to an overseas recipient without your consent, we will take reasonable steps to ensure that this recipient does not breach the Australian Privacy Principles or a similar applicable law in relation to that information.
Quality of personal information
Our goal is to ensure, that at all times, the personal information we collect, hold, use or disclose is up to date, accurate and complete. We will take reasonable steps to correct personal information. If you become aware, or believe, that any personal information we hold is inaccurate, incomplete or out of date, please contact your relationship manager or the Privacy Officer at the details provided below.
Security of personal information
Paint Bucket Digital takes the security of your personal information very seriously. We have implemented significant measures and precautions to protect the personal information we hold (electronic and physical) from such risks as misuse, interference and loss, and from unauthorised access, modification or disclosure. We take reasonable steps to destroy or permanently de-identify any personal information no longer required.
Access to personal information
Individuals may at any time request access to personal information that Paint Bucket Digital holds about them. Where possible, we will provide you with access to that information either by providing you with copies of the information requested, allowing you to inspect the information requested or providing you with an accurate summary of the information held.
If Paint Bucket Digital were to refuse to give access to the personal information, or in the manner requested, we will provide written notice of the reasons (unless unreasonable to do so) and details should you wish to complain about the refusal. Generally, a refusal will only be in cases where denying such access is permitted under the Australian Privacy Principles or is otherwise lawful.
All requests for access to personal information should be in writing to the Privacy Officer. We will respond to your request within a reasonable period (but not more than 30 days) after the request is made. Paint Bucket Digital may charge a fee for supplying personal information.
Correction of personal information
If Paint Bucket Digital holds information about you for a purpose and knows that the information is inaccurate, out of date, incomplete, irrelevant or misleading we will take steps to correct the information. If you request us to correct the information, we will take reasonable steps to do so. If a third party is relying on this information, at your request we will also notify them, unless it is impracticable or unlawful to do so.
If we refuse to make a correction, we will let you know why and the complaint mechanisms that are available to you. If we continue to use this information, you may request us to associate a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading.
All requests for correction to personal information should be in writing to the Privacy Officer. We will respond to your request within a reasonable period after the request is made. We will not charge you for making the request for the correction of personal information.
Privacy on our website
When you visit any part of our website, we collect statistical data about that visit (e.g. what you looked at, the way in which you moved around the site, etc). We use this information to make our sites more useful and easily navigable.
Types of cookies we use:
Essential cookies: These cookies are strictly necessary to operate core functions and features on our websites. Without these cookies our site may not work as you would expect and you may not be able to do such things as logging in or registering with us.
Personalisation/Functional cookies: We use these cookies to understand how you use our site and consume our information, so we can provide a more personalised experience.
Analytics cookies: We use Google and other Analytics cookies and tools to analyse how our websites are being used in aggregate, so that we can assess and improve the quality of experience we provide to our site users generally.
External Web Services
We sometimes use external web services to display embedded content on our website, for example to display images, videos or feedback surveys. We cannot stop these services collecting information on your use of this embedded content. See ‘Blocking cookies’ below for information on how you can manage your cookie preferences on your device.
On certain email communications, Paint Bucket Digital may use technology to determine whether the recipient has read, clicked on, or forwarded the email. This information is used to assess whether the content was relevant to the recipient. Where this technology is used, you will have the option to unsubscribe from the distribution list if you do not wish for Paint Bucket Digital to receive this information.
Most web browsers give you the option to either allow or block cookies for selected sites or to delete the cookies that have already been recorded. Refer to the ‘Help’ section of your browser for instructions on how to do this. Please note, however, some site functionality may be affected if certain cookies are disabled.
How to contact us
The Privacy Officer
Paint Bucket Digital
PO Box 179
Camden NSW 2570
Your enquiry may be directed to the Privacy Officer of the relevant firm within the Paint Bucket Digital association that services your needs.
We will respond to your request within a reasonable time and in accordance with the requirements of the Privacy Act.
If you have made a privacy complaint and believe that Paint Bucket Digital has not adequately handled your complaint, you may complain to the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
P: 1300 363 992 E: firstname.lastname@example.org